You can always contact us through the following ways:

• Website: https://www.fireflyjsvpn.com
• Email: [email protected]
• QQ: coming soon
• Telegram: coming soon

Firefly China VPN prioritizes privacy above all else, ensuring that no activity logs or connection logs are stored. Additionally, the VPN service does not retain any data that could potentially be used to link specific network activities or behaviors to individual users.

Certainly! We provide a daily free trial period of 1-2 hours. To initiate your free trial, please follow these steps:

1. Download our Firefly China VPN app
2. Create an account.
3. Select the "Daily Check-In" button on the home page.

Please be advised that the free trial offer is subject to change and may be discontinued at any time without prior notice.

Absolutely! With Firefly, you have the option to use it for free indefinitely by performing a "Daily Check-in" activity. Each day, you're granted 1 hour of free usage time, and new users receive 2 hours initially. Additionally, you can earn points through our referral program, with each successful referral earning you 1 point, which can be exchanged for a 1-day pass. Here are the key details:

• Firefly ensures that the daily check-in feature remains free indefinitely.
• New users start with 2 hours of free usage time, and by performing a daily check-in, you can obtain an additional 1 hour of free usage time each day.
• While there's no data limit on the free usage time, you're restricted to using servers located in free locations.
• Points can be accumulated through our referral program, allowing you to redeem various plans.

The split mode function in Firefly China VPN facilitates web applications such as Telegram, WhatsApp, or Gmail, which operate on HTTPS. This mode adjusts routing for both HTTP (port 80) and HTTPS (port 443), allowing access to the web versions of these applications. However, the app versions may utilize different ports, posing a challenge.

Therefore, specific steps need to be taken to ensure access:

• Utilize the "Global Mode" option available within the routing settings.
• Modify the proxy configurations of the application. For example, here's an illustration showing how to adjust proxy settings for the LINE app:
  
  

• If you attempt to sign in on a new device and exceed the device limit, you'll be directed to the "Unbind Device" page, where you can choose to remove connected devices to proceed.
• You can also access the "Menu," then go to "App Settings," followed by "Device List," where you can select the specific device you want to unbind.

Losing track of usernames or passwords is a common occurrence, but we're here to streamline the recovery process for you. Here are the available options:

• If you've forgotten your username, please contact us and provide a screenshot of your payment record for assistance.
• If you've forgotten your password, just click on the "forgot password" option within the app to reset it.

We have found that, some users don't know which server to use after deciding which region to use.

We've discovered that some users are unsure which server to choose after selecting a region.

• The location list only displays the regions. However, behind the scenes, each region contains hundreds of servers. Once you select a region, Firefly will automatically connect you to the best-performing server based on your network conditions.
• If you're not satisfied with the connected server, you can always disconnect and reconnect to the same region, which will result in being connected to a different server.
• You can repeat above step until you are satisfied.

Several common factors can contribute to network issues:

• Reduced local internet speeds when the VPN is not activated.
• Elevated traffic levels in certain VPN server locations.

To resolve these network issues, you can take the following steps:

• Evaluate your local network speed by disconnecting the VPN.
• Without the VPN connected, try switching between different network connections such as WiFi, 4G, and 5G to troubleshoot your network. For example, if your WiFi connection is weak, switch to a cellular 4G/5G connection.
• Disconnect from the VPN, choose a different server location, and then reconnect.
• If you'd like to stay in the same server location, attempt disconnecting and then reconnecting to the same region. Even though you select the same region, there are multiple servers available, and each connection may assign a different server.
• Repeat these steps as necessary until you discover the optimal server for your needs.

Global Mode: Enabling VPN access for all online activities can potentially reduce the speed of local websites and app traffic.

Split Mode: The VPN is used exclusively to access commonly blocked websites due to geographical restrictions (like those blocked by the Chinese firewall), such as Google, YouTube, and Netflix. Local network connectivity is maintained for accessing Chinese websites.

You have the option to adjust the routing mode in the App Settings.

If you're facing difficulties accessing certain websites or apps, you might want to switch your routing mode to "Global Mode."

Don't hesitate to contact us if you have any more questions or concerns. We're here to help!

You can earn points by referring friends and then use those points to redeem plans. Here's how the process functions:

• To get your "Referral Code" or "Referral Link," go to "Share & Gift" and click on "Share Now." Then, you can share it with friends or post it on social media platforms or your blog.
• For every successful referral, you'll receive 1 point, which you can exchange for a 1-day pass.
• After redemption, you can view your plans in the "My Account" section.
• A successful referral involves your referee downloading and using the app. If your referee downloads the app but doesn't use it, your referral point won't be credited to your account until they start using the app.

Sometimes, there might be a delay in processing payments through the gateway. Here's what you should be aware of:

• We support various payment methods, including Alipay, WeChat QR Code Scanning Payment, and UnionPay.
• If you've made a successful payment but don't see the corresponding plan in your account, wait for approximately 5 minutes, then log out and log back in.
• If the problem persists after following the above steps, please take a screenshot of your payment confirmation and contact us for further assistance.

Using a VPN on your Android will ensure that everything you do is secure. By connecting to any of our huge network of VPN server locations, you can replace your device‘s IP address with a different one, protect your data on unsecured Wi-Fi networks, and access censored sites and services.

A VPN builds a virtual network by connecting multiple computers virtually. Initially for speed and security, now it's primarily for privacy, encryption, and accessing restricted content.